General Guidance and Mindset

• Prioritize empathy for both employees and customers during challenging times.
• Establish clear and consistent communication channels to keep everyone informed and reduce uncertainty.
• Strive to find a good balance between addressing immediate concerns and maintaining long-term perspective.

For managers and leaders, balancing practical business needs with employee concerns about job security requires a thoughtful approach:

• Transparent communication - Share what you know, acknowledge what you don't, and provide updates regularly.
• Supportive leadership - Recognize the emotional impact of uncertainty while providing clear direction.
• Focus on what can be controlled - Help teams identify areas where they can make progress despite external uncertainties.
• Guide people managers - Provide guidance on how to balance pragmatism with care when people are concerned about their future.

The Resource Center is designed to be a destination with an empathetic UX. It is organized with categories that hold tangible, actionable insight and resources. We want to avoid having just a list of links that leads to more searching or confusing UX. Content is immediately helpful, easy to understand, and easy to share.