IGF::OT::IGF CONSOLIDATED CALL CENTER SUPPORT SERVICES H9821013C0001 -THE ORIGINAL CONTRACT WAS TRANSFERRED BY DOD TO GSA; HOWEVER, THE RECORD WAS NEVER TRANSFERRED TO GSA IN FPDS. IN ORDER TO RECORD GSA ACTIONS, WE HAD TO PLACE THIS SHELL (GSH9821013C0001)IN FPDS TO ACCOMMODATE THE CONTRACT WRITING SYSTEM'S FORMATTING OF THE ACTIONS.
THIS OPEN TERM ID/IQ CONTRACT F15CC10141 AWARDED FROM SOLICITATION F15SOL10006 FOR PROVIDING INFORMATION TECHNOLOGY CUSTOMER SUPPORT SERVICES (IT) FOR THE SMITHSONIAN INSTITUTION'S OFFICE OF THE CHIEF INFORMATION OFFICER (OCIO) AT VARIOUS LOCATIONS OF THE INSTITUTION.
IGF::OT::IGF
THIS IS OPEN TERM ID/IQ CONTRACT F15CC10136 FROM SOLICITATION F15SOL10006 FOR PROVIDING IT CUSTOMER SUPPORT SERVICES FOR THE SMITHSONIAN INSTITUTION'S OFFICE OF THE CHIEF INFORMATION OFFICER, WASHINGTON, DC
IGF::OT::IGF
IGF::OT::IGF
DESKTOP SUPPORT SERVICES (DSS) TO ASSIST IN MEETING THE OPERATIONAL NEEDS OF DHS AND ITS COMPONENTS IN ACCORDANCE WITH THE TERMS AND CONDITIONS INCLUDING THE STATEMENT OF WORK.
THE FAA INFORMATION AND TECHNOLOGY ORGANIZATION MANAGES A NATIONWIDE CUSTOMER BASE THAT REQUIRES DESKTOP APPLICATION ASSISTANCE SUPPORT. AIT HOURS OF OPERATION ARE FROM 7:00 AM TO 7:00 PM EASTERN STANDARD TIME (EST), MONDAY THROUGH FRIDAY, EXCEPT FEDERAL HOLIDAYS. AT A MINIMUM, TOLL FREE SUPPORT IS REQUIRED. SUPPORT IS REQUIRED ON DEMAND AND REQUIRES DIRECT ACCESS TO TECHNICAL EXPERTS EXTREMELY KNOWLEDGEABLE IN THE USE OF COMMERCIAL OFF-THE-SHELF (COTS) APPLICATIONS. TAS::69 1301::TAS IGF::OT::IGF IGF::OT::IGF