Medical Support Assistant (MSA) Support Services
Contact and place of performance
Shasheshe Goolsby
Bethesda, MD 20892
USA
COMBINED SYNOPSIS/SOLICITATION Medical Support Assistant (MSA) Support Services This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a separate written solicitation will not be issued. 1. Gen...
View moreBase Year plus Three (3) One-Year Option Periods
Competition
Full and Open Competition
2. Description of Requirement
The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for Twenty-Five (25) Medical Support Assistants (MSAs) and One (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center.
3. Scope of Services
4. Contract Line-Item Numbers (CLINs)
See attached excel sheet for CLIN structure
5. Instructions to Offerors
6. Evaluation Criteria
Award will be made to the responsible Offeror whose quotation represents the best value to the Government. Technical factors, when combined, are equal to or more important than price.
7. FAR Clauses Incorporated by Reference
8. Submission Information
Questions are due by May 29, 2026 at 4:30PM EST.
Quotations shall be submitted electronically to [email protected] no later than June 04, 2026 at 4:30 PM EST. Late quotations may not be considered. Please use RFQ-OALM-26-004272 on the subject line of all correspondence.
9. Notice to Offerors
This notice is issued as a combined synopsis/solicitation in accordance with FAR 12.603 and FAR 13.5. The Government intends to evaluate quotations and award without discussions; however, the Government reserves the right to conduct discussions if determined necessary.
10. Attachments
Attachment 1 – Statement of Work
Attachment 2-NIH Invoicing Instructions
Attachment 3- Pricing Structure
The National Institutes of Health (NIH), Clinical Center Office Patient Support Services Department, requires contractor support for 25 Medical Support Assistants and one Program Manager to assist operations in Bethesda, Maryland. This requirement is classified under NAICS 561110 Office Administrative Services and PSC R699 Support- Administrative: Other. The selected contractor will provide comprehensive administrative services, including customer service, patient reception, scheduling, admissions processing, and patient travel voucher processing. The scope also encompasses clinical support activities, reporting, and program management oversight to ensure staffing continuity and coverage within the NIH Clinical Center.
The NIH intends to award an Indefinite Delivery Indefinite Quantity (IDIQ) contract following a full and open competition. The performance period consists of a base year followed by three one-year option periods. Quotations will be evaluated based on best value to the government, with technical factors regarding resumes and management approaches considered equal to or more important than price. Supporting documentation for this solicitation includes a Statement of Work, NIH Invoicing Instructions, and a pricing structure spreadsheet.
Submissions are due by June 4, 2026, under solicitation number 26-004272. Offerors are required to provide separate technical and business quotations, with the technical portion limited to five pages. Business quotations must include fully burdened hourly labor rates based on a 1,920-hour work year per full-time employee. Responses must also include a management approach detailing staffing continuity, communication, and contingency procedures, as well as resumes for proposed personnel. Shasheshe Goolsby is the point of contact for this requirement.
Generated by Lumen AI
Scoped analysis and attachments—go beyond the summary when you need detail from the solicitation package.