DD01--WILMAC Call Recording Extraction Service Base New requirement | SAM.gov Opportunity | G2X

DD01--WILMAC Call Recording Extraction Service Base New requirement

Solicitation36C10B26Q0450Notice typeSources Sought

Attachments

2 files

Name	Type	Posted	Actions
36C10B26Q0450.docx	DOCX	Jun 10, 2026	Download
PD Call Recording Exports.docx	DOCX	Jun 10, 2026	Download

Version History

DD01--WILMAC Call Recording Extraction Service Base New requirement

Sources Sought36C10B26Q0450Jun 10, 2026 · v1

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Opportunity Summary

The Department of Veterans Affairs (VA) is conducting market research to identify sources capable of extracting, decrypting, and standardizing hundreds of millions of legacy call recordings as part of a comprehensive technology transformation. The VA is migrating its unified communications and contact center operations and must preserve recordings currently stored across Calabrio One, Avaya, and Verint on-premise platforms. The requested solution must consolidate these records into a single compliant archive in an open format to meet National Archives and Records Administration (NARA) mandates for crisis, benefits, and healthcare interaction data while allowing for the decommissioning of legacy systems.

This requirement, designated under solicitation number 36C10B26Q0450, is classified under NAICS 561422 Telemarketing Bureaus and Other Contact Centers and PSC DD01 IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR). The procurement involves a brand name or equal requirement for the Wilmac Continuity Replay base package with cloud deployment, remote professional installation, project management, and audio file transcoding services. The anticipated performance period includes a base year followed by four one-year option periods.

This Sources Sought notice is an SBA Small Business Administration set-aside. Interested vendors must submit a five-page capability statement identifying their size standard and technical qualifications to Belinda Espindola by June 17, 2026. The VA published two attachments on June 10, 2026, consisting of the formal notice and a detailed product description. Any future contract resulting from this research will be awarded through a competitive process.

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Opportunity Summary

Opportunity Details

Response deadline: Jun 17, 20265 days remaining
NAICS: 561422 (opens in new tab)
PSC: DD01 (opens in new tab)
Set aside: SBA
Published: Jun 10, 2026
Updated: Jun 10, 2026
Agency: VETERANS AFFAIRS, DEPARTMENT OF (opens in new tab)
Office: VETERANS AFFAIRS, DEPARTMENT OF
Department: —
Source: View on SAM.gov (opens in new tab)

Contact and place of performance

Point of contact: Belinda Espindola

Place of performance: Not specified

Original Description

The U.S. Department of Veterans Affairs (VA) is undergoing a significant technology transformation, migrating all unified communications and contact center operations. As part of this transition, the VA must preserve, manage, and provide compliant access to hundreds of millions of legacy call recordings currently stored across three on-premise platforms: Calabrio One, Avaya, and Verint. These recordings must be retained in accordance with National Archives and Records Administration (NARA) mandates, with variable retention policies by call type including crisis, benefits, and healthcare interactions. The VA needs a solution that extracts, decrypts, and standardizes its legacy recordings into an open format, consolidates them into a single compliant archive, and allows the decommissioning of these platforms once the contact center migration is complete. Item\Qty Brand name or equal Base Year Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA 0002 WPS-REM-INSTALL Remote Professional Services Installation. Includes remote project management, installation and instructor-led training. 1 EA 0003 CON-XO-CONVERSION Audio file format conversion. Transcoding of audio files from a proprietary format. 1 EA 0004 CONR-CSTOR Customer provided compliant storage Customer to provide their own Continuity replay compliant storage. 1 EA Optional CLINs Line Item Mfg. Part # Description Qty Unit 0005 10 MILLION FILE OVERAGE TIER 10 Million File Overage Tier 10 EA 0006 CONTINUITY SOFTWARE UPLIFT PER 10M Continuity Software uplift per 10M (Per Annum) 30 EA Option Year 1 Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA Option Year 2 Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA Option Year 3 Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA Option Year 4 Line Item Mfg. Part # Description Qty Unit 0001 WILMAC-CRC-TX Continuity Replay: Continuity Replay base package, cloud deployment. 1 EA Please see attached Product Description This notice does not in itself represent the issuance of a formal request for proposal/quote and is not intended to be taken as such. This is a request for Information (RFI) only and shall not be considered an Invitation for Bid, Request for Quotation, or a Request for Proposal. Do not submit a proposal or a quote. This market research is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI Submittal Instructions: If your company is capable of providing the aforementioned products/services, please submit a Vendor Capabilities Statement, limited to five pages for your company, to include a cover page which indicates your company s full name, points of contact and your size standard for NAICS 561422. All interested parties who can supply all the required products/services shall respond no later than 12:00 PM EST on June 10, 2026, via email to [email protected].