Name | Type | Posted | Actions |
|---|---|---|---|
Requirement rev2.docx | DOCX | Jun 11, 2026 |
Service Contract: Maintenance and support for government owned Hamamatsu Nanozoomer S60 S/N, 000453
Contact and place of performance
John Burton
MD 20892
USA
The Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive maintenance for Hamamatsu NZ S60 brightfield scanner (Serial # 000453) at Molecular Pathology Unit. In order to assure that the instrument is in good working conditions at all times, we need to secure a ser...
View moreEMERGENCY SERVICE
On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency service shall be provided during normal working hours, Monday through Friday excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly the Contractor shall within provide a one (1) hour initial response with a four (4) hour on-site response a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included.
3.3 REPLACEMENT PARTS
The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to original equipment specifications. Parts will be delivered the earliest next day.
3.4 SOFTWARE UPDATES/SERVICE
The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.
The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am-9pm), excluding Federal holidays.
The National Institutes of Health (NIH) OLAO has issued a presolicitation notice for a service protection plan covering a government-owned Hamamatsu Nanozoomer S60 brightfield scanner (Serial # 000453) located at the Molecular Pathology Unit in Maryland. This requirement involves the provision of all labor, materials, and equipment necessary to perform annual preventive maintenance and timely repairs. Due to the complexity of the instrument and its proprietary software, the contractor must provide factory-trained personnel with in-depth technical knowledge and full access rights to the manufacturer’s operating systems. All services are to be performed on-site in accordance with standard commercial maintenance practices.
The scope of work includes one planned preventive maintenance visit per contract period, featuring cleaning, calibration, inspection, and operational testing. The contractor must also provide emergency repair services during normal working hours with a one-hour initial response time and a four-hour on-site response time. Additional requirements include the provision of all new replacement parts (excluding consumables), software updates, and unlimited technical telephone support for both instrument troubleshooting and clinical applications.
This opportunity is identified under solicitation number 75N98026Q00614 and falls under NAICS code 811198 for All Other Automotive Repair and Maintenance, along with PSC J066 for MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT. There is no designated set-aside (NONE). Responses are due by June 22, 2026. One attachment, a requirement document, was posted with the notice on June 11, 2026.
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