The Richard L. Roudebush (RLR) VA Medical Center requires after-hours call center services under solicitation 36C25026Q0418. This 100% SDVOSB set-aside covers directory assistance, paging, and general hospital information during non-business hours. The contract includes a base period from July 1, 2026, to October 31, 2026, with four one-year options. Technical requirements involve VPN access, softphones, and DiagNotes integration. Personnel must complete VA-specific training and background checks. Evaluation will use a comparative analysis of quotes. Services are required when administrative offices are closed, with an estimated volume of 300 calls per day. Coverage hours are 4:30 p.m. to 7:30 a.m. weekdays, with 24-hour coverage on weekends, holidays, and during emergency outages.
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Contact and place of performance
Janel N Tate-Montgomery
Not specified
After Hours Call Center