Detailed Analysis

Agency and Opportunity Overview

The Marine Corps Installations National Capital Region- Regional Contracting Office (MCINCR-RCO) has issued a Request for Information (RFI) M00264-25-RFI-0026 for Telecommunications Technical Support Services. The NAICS code is 541519 (Other Computer Related Services), and the PSC code is DF10 (IT & Telecommunication). This RFI aims to gather market research and feedback on a draft Performance Work Statement (PWS).

Objectives and Requirements

The government's primary objective is to obtain Telecommunications Technical Support Services for Marine Corps Base (MCB), Quantico, VA, including system operations, systems maintenance, sustainment engineering, systems engineering, customer requirements tracking, and network and system analysis and assessment. The draft PWS outlines the following key requirements:

• Providing remote Help Desk technical support 24/7/365.
• Providing all necessary tools, vehicles, equipment, training, and personnel.
• Supporting material procurement, evaluation, engineering, installation, and implementation of systems.
• Performing hardware, software, maintenance, provisioning, and configuration for telecommunications systems (e.g., DWDM systems, Cisco routers, Cisco Firewalls, Telephone Management System, Cisco CUCM). (Section 3.1.1)
• Providing labor and ancillary parts to restore malfunctioning telecommunications equipment. (Section 3.1.2)
• The Contractor shall be ISO 9001 certified and follow Information Technology Infrastructure Library (ITIL) process model.
• The Contractor shall retain and provide to the government proof of current International Organization for Standardization (ISO) 9001:2015 certifications.
• The Contractor shall retain and provide to the government proof of current DOD Cyber Workforce Framework, DCWF/8140 certification.

The draft PWS specifies response times for malfunctioning equipment repairs based on priority codes (minor, major, critical, outage). For example, work orders should be responded to within two (2) hours of placement. (Section 3.1.2.1)

Submission Guidelines and Timeline

Vendors must submit their RFI responses via email to [email protected] and [email protected] no later than July 9, 2025, at 10:00 AM Eastern Time. The submission should include:

• Organization name, CAGE Code, UEI, telephone number, physical and email address, primary point of contact information, and socioeconomic size status.
• Appropriate NAICS code (if other than 541519) with justification.
• Applicable contract vehicles (e.g., GSA Federal Supply Schedule).
• Responses to specific questions regarding company capabilities, PWS clarity and restrictiveness, potential obstacles, and information needed for pricing.

Submissions are limited to 12 pages.

Evaluation and Acquisition Strategy

This is a Request for Information (RFI); therefore, there is no evaluation or acquisition strategy outlined. The RFI is being used as a market research tool to identify market capability and solutions and obtain feedback on the draft PWS.