USHR - Technology Alliance Program - H-TAP - Federal Contract Opportunity
Analysis of Federal Contract Opportunity Solicitation #: OAM25035I by G2X Lumen AI
Key Information
Executive Summary
Executive Summary
The United States House of Representatives' Office of IT Customer Solutions (ITCS) is seeking a comprehensive 24x7 Technical Support Operations contractor to provide tiered IT support services. This Sources Sought notice seeks to assess vendor capabilities for supporting 16,000 users across three support tiers, aligning with ITIL best practices and focusing on maintaining technological operations for House Members, Committees, and staff.
The opportunity represents a significant IT support contract with complex requirements across Tier 1, 2, and 3 support levels, emphasizing technical expertise in managing diverse technological environments, handling sensitive information, and providing scalable support during critical periods like Congressional transitions.
Detailed Analysis
Detailed Analysis
Agency and Opportunity Overview
- Agency: United States House of Representatives
- Opportunity Type: Sources Sought Notice
- Solicitation Number: OAM25035I
- Target Start Date: 3/4/2025
- User Base: 16,000 users
Objectives and Requirements
Key technical requirements include:
- Support for Windows, Macs, iOS, and Android platforms
- Proficiency in Microsoft 365 suite
- Expertise in Active Directory, VPN, and endpoint management
- Tools: Workspace One, BigFix, Apple Business Manager, Microsoft Deployment Tool
- Ticketing system: BMC Helix
Support tiers have distinct responsibilities:
- Tier 1: First-line support, 50 tickets/week
- Tier 2: Complex technical issues, 30 tickets/week
- Tier 3: Highly specialized support, 10 tickets/week
Submission Guidelines and Timeline
- Submission Deadline: March 17, 2025, 2 PM EST
- Submission Method: Email to [email protected] and [email protected]
- Capability Statement Requirements:
- Maximum 5 pages
- Microsoft Word, Excel, or PDF
- 11-point font
- Include company information, capabilities, experience
Evaluation and Acquisition Strategy
- Contract Type: Not specified
- Competition Type: Full and open competition
- Small Business Set-Aside: No, but subcontracting opportunities available
- Key Evaluation Criteria:
- Technical capabilities
- Support tier expertise
- Scalability during surge events
- Nationwide support capabilities
Note: The United States House of Representatives is not subject to Federal Acquisition Regulations (FAR)
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