### Company Overview & Leadership
Technical Assent is a Service-Disabled Veteran-Owned Small Business (SDVOSB) operating since 2011 [8], dedicated to improving government performance by leveraging Customer Experience (CX) methodologies [2]. Drawing on over two decades of experience in enhancing government service delivery [2], the firm's mission is to ensure government agencies deliver services that are relevant, easy to use, and earn people's trust [8]. Technical Assent maintains robust delivery and contract infrastructure, evidenced by its certification as a CMMI-SVC/3 company, signifying independently verified and well-documented processes [5].
The firm employs a proprietary CX capability model and assessment tool designed to guide organizations in systematically advancing CX initiatives, identifying strengths, uncovering gaps, and prioritizing actions for enhancement [9][11]. This model includes six components, such as: * **Depth of Customer Understanding:** For making informed decisions [12]. * **Cultivating a Culture of CX:** To embed customer-centric values [9]. * **Workforce Development and Engagement:** To build and apply CX-related skills across the organization [13].
The leadership team brings extensive experience in federal acquisition and public-sector transformation: * **John DiLuna, Founder & CEO:** Served 11 years on active duty after graduating with honors from the United States Coast Guard Academy. Holds a Master of Science in Information Systems Management (MS-ISM), a Master of Business Administration, and professional certifications including PMP and Lean Six Sigma (Black Belt) [2]. * **Chris Bobbitt, President:** A founding member of Technical Assent, he draws on 20 years of experience in critical, public-sector transformations and global defense initiatives. He received the Secretary of Defense's Global War on Terrorism Medal in recognition of his service in Iraq [2]. * **Danielle Wiederoder, Vice President of Service Delivery:** A key executive responsible for delivering service-design consulting across the federal government, she has 10 years with Technical Assent [2]. * **Michael Edwins, Vice President of Growth:** Responsible for developing and executing new business growth strategy, he has nearly 25 years of experience and previously served four years in the United States Air Force as an intelligence analyst [2]. * **An Phan, Vice President of Finance:** The longest tenured employee, she has stewarded fiscal responsibility for nearly 15 years and previously served as a DCAA auditor and contract specialist [2].
### Federal Market & Contracts
Technical Assent maintains a robust federal market presence, primarily serving the Department of Defense, Intelligence Community, Homeland Security, Veterans Affairs, and Civilian agencies [2]. The firm specializes in optimizing business models to roll out customer experiences at an enterprise scale [5] and helps right-size policies and guidance to achieve strategic goals and reduce risk [6]. In 2023, Technical Assent achieved distinction as the first small business to simultaneously support Customer Experience efforts at four cabinet-level agencies [4].
The firm’s key service domains include: * **Strategic Communications:** Focusing on identifying key audiences and encouraging dialogue [6]. * **Change Management:** Equipping government offices with tailored plans and precise implementation strategies [4]. * **Program Management & Operations:** Managing the progress of transformational initiatives and adapting to future challenges [4]. * **Organizational Capability Building:** Optimizing business models to roll out customer experiences at enterprise scale [6].
Technical Assent holds extensive pre-priced contracting vehicles across key government entities, including the Department of Defense, Veterans Affairs, Department of Agriculture, and Homeland Security [3].
#### Contract Vehicles * Technical Assent secured awards in both the small business and SDVOSB set-aside categories for the GSA OASIS+ contract [2]. The OASIS+ awards cover all eight NAICS within the Management and Advisory Domain, providing access to a full range of management and consulting services [7]. * The firm holds GSA Multiple Award Schedule (MAS) Contract #GS-00F-340GA [7], which includes Administrative Management and General Management Consulting Services (SIN 541611) and Professional and Management Development Training (SIN 611430) [7]. * As an SDVOSB certified by the SBA's VetCert Program, Technical Assent is eligible for sole-source contracts up to $3 million and set-aside contracts with an unlimited ceiling under the authority of the Veterans Benefits Act (15 USC 657f) [7].
#### Notable Programs * The firm supports the Department of Defense by tracking the closure of capability gaps identified on the project baseline, in addition to usability metrics [8]. * Current efforts focus on Veterans Affairs (VA) transformation, specifically improving internal government-to-government (G2G) shared services to meet the MyVA goal of enhancing the Employee Experience [9].
#### Identifiers & Codes (UEI/CAGE/NAICS/PSC/SIN) * The GSA MAS contract includes SIN 541611 (Administrative Management and General Management Consulting Services) [7]. * The GSA MAS contract includes SIN 611430 (Professional and Management Development Training) [7]. * OASIS+ awards cover all eight NAICS within the Management and Advisory Domain [7].
### Certifications & Socioeconomic
Technical Assent operates under a robust quality management approach, specializing in improving government performance by optimizing the customer experience (CX) in line with the Government Performance and Results Modernization Act of 2010 (GPRAMA) [7]. The firm utilizes its Service Optimization Framework to generate solutions measured by utility, warranty, and service delivery.
#### Quality Management (ISO/CMMI) Technical Assent achieved appraisal at Capability Maturity Model Integration for Services (CMMI-SVC) level 3, designated by Appraisal #28438 [4], a status first earned in 2017 [2]. This CMMI-SVC/3 designation verifies that the organization's processes are well-documented and independently verified [3], establishing Technical Assent as a mature partner capable of converting concepts into actions [2]. * Key personnel certifications include Project Management Professional (PMP), Lean Six Sigma (Black Belt), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), LUMA Human-Centered Design Practitioner, Prosci Change Management Professional, ITIL Expert, and ASQ [2][4].
#### Socioeconomic Status Technical Assent is certified by the U.S. Small Business Administration [1] and independently certified as a Service-Disabled Veteran-Owned Small Business (SDVOSB) by the SBA's VetCert Program [3], a status maintained since 2011 [1]. * Under the Veterans Benefits Act (15 USC 657f), SDVOSB companies are eligible for sole source contracts up to $3 million and set-aside contracts with an unlimited ceiling [3]. * Technical Assent holds OASIS+ awards in both the small business and SDVOSB set-aside categories, authorized to work across all eight Management and Advisory Domain NAICS [3]. * In 2023, Technical Assent became the first small business to support simultaneous CX efforts at four cabinet-level agencies [1].
### Recent News & Recognition
Technical Assent leverages over a decade of experience pioneering customer experience (CX) in government, positioning itself to support the next generation of high-impact service providers [3]. The firm recently achieved a significant milestone by attaining appraisal at Capability Maturity Model Integration for Services (CMMI-SVC) level 3, identified by Appraisal #28438 [1]. This process maturity is supported by the company's robust delivery and contract infrastructure, which includes independently verified, well-documented processes for accounting, contract management, and timekeeping [2].
#### Strategic Developments * Secured OASIS+ awards in the small business and SDVOSB set-aside categories, covering all eight Management and Advisory Domain NAICS, which include administrative management and general management consulting [2]. * Developed a proprietary CX capability model and assessment tool designed to systematically advance CX initiatives and benchmark progress [5][6]. * The CX capability model includes six components, such as Building CX Coalitions, Managing Organizational Performance, Workforce Development and Engagement, Cultivating a Culture of CX, and Securing CX Investment [5][7][8][9][10]. * Maintains additional pre-priced contracting vehicles with federal agencies, including the Department of Defense, Veterans Affairs, Department of Agriculture, and Homeland Security [1].