HigherEchelon (HE) operates as a Service-Disabled Veteran-Owned Small Business (SDVOSB), delivering comprehensive organizational performance consulting and technology services [2]. The company provides executive coaching, leadership development, and human capital solutions through both virtual and in-person engagements [1].
The organization is led by a structured executive team that drives strategic direction and service delivery:
- Dr. Joe Ross, President
- Paul Maggiano, Partner
- Dr. Donnie Horner, SVP Human Capital Solutions
- Dr. Eric Bean, Director of High Performance
- Dr. Angie Winter, Director of Leadership Development
- Siana Sylvester, Director of Organizational and Mental Performance
HigherEchelon's service portfolio encompasses both organizational development and technical solutions [6]. Their evidence-based approach focuses on measurable performance improvements through:
- Executive Coaching and Leadership Development
- Culture & Change Management
- Team Building [8]
- Sales Training and Development
- IT Support and System Design
- Engineering Services
- Keynote Speaking and Facilitation [7]
The company maintains a substantial presence across federal contract vehicles [5], supporting critical programs through:
- GSA Multiple Award Schedule (MAS)
- SeaPort-NXG
- VA T4NG and T4NG2
- GSA 8(a) STARS III
- OASIS
- EXPRESS
- VA Enterprise Case Management Solutions (VECMS)
- Cyber CP/CT Instructor Support
- VHA Integrated Healthcare Transformation (IHT)
- Army Cloud Computing Enterprise Transformation (ACCENT) [7]
HigherEchelon's technical capabilities are reflected in their diverse NAICS code coverage [2]:
- 541330: Engineering Services
- 541511: Custom Computer Programming
- 541512: Computer Systems Design
- 541611: Management Consulting
- 541612: Human Resources Consulting
- 541715: Research and Development
- 611430: Professional Development Training
The company's quality management approach emphasizes process-oriented systems, stakeholder communication, and consistent service delivery [3]. Their specialized expertise includes:
- Federal healthcare transformation
- Cyber training and instruction
- Virtual/interactive systems engineering
- Software lifecycle development
- High-performance team building
- Organizational change management
Clients can engage with HigherEchelon through multiple channels, including dedicated phone support at (866) 488-9228, ensuring responsive service delivery and continuous organizational support [9].