InspiriTec is an award-winning contact center and IT support services company that combines professional expertise with a mission-driven approach to workforce development [5]. Headquartered in Philadelphia with additional operations in Wyomissing, Newark, and Fort Knox [8], the organization has established itself as a leader in creating employment opportunities for disabled and disadvantaged persons while delivering high-quality integrated customer service and technology solutions.
- Handling over 295,000 monthly customer contacts
- Generating approximately $71 million in estimated annual revenue
- Employing over 158 veterans
- Hiring more than 3,500 professionals with disabilities since 2000 [3]
- Contact center operations
- IT support services [2]
- Professional training and development
- Case management support [1]
- US Army Human Resources Service Center
- Pennsylvania Department of Human Services
- Pennsylvania Labor & Industry
- Pennsylvania State Police
- New Jersey Department of Consumer Affairs [7]
In August 2019, InspiriTec significantly expanded its federal contracting presence through its GSA IT Schedule 70 award [1]. As an AbilityOne producing agency, the company provides specialized services to federal and state government agencies [4], demonstrated notably through their rapid-response implementation for Pennsylvania's Pandemic Unemployment Assistance program.
- Period of Performance through August 20, 2024
- Three 5-year option periods
- Coverage across all 50 states, DC, and U.S. territories
- Information Technology Professional Services (SIN #132-51)
- Comprehensive help desk and database management services [1]
- Multiple Top Workplaces awards in Delaware Valley (2017-2022) and Northern New Jersey
- 2020 SourceAmerica Innovation Award
- 2022 Governor's Award for excellence in hiring workers with disabilities [1]
- AbilityOne producing agency status
- U.S. Government Contractor in the National Industrial Security Program
- Specialized provider status for employing citizens with disabilities [8]
Recent achievements highlight InspiriTec's continued growth and innovation, including the Team Certified Pinnacle of Excellence Award from HDI for their work with the U.S. Army Human Resource Command Center [3]. The company made history as the inaugural recipient of the SourceAmerica Innovation Award in 2020, specifically recognized for maintaining operations and employment during the COVID-19 pandemic [5], while continuing to expand services and maintain operational excellence across all locations.