INTERACTIVE VOICE RESPONSE (IVR) CALL CENTER SURVEY: BASE PLUS 4 OY. POP 01/1/2026 - 12/31/2031 CFI GROUP USA, L.L.C. $248,752 UNITED STATES MINT UNITED STATES MINT — 541910 Marketing Research and Public Opinion Polling R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Dec 15, 2025 Dec 15, 2025 Dec 31, 2030
THE PURPOSE OF THIS BPA CALL IS TO FUND THE 2026 1ST QUARTER CUSTOMER SATISFACTION POST-TRANSACTION SURVEY ANALYSIS (VIA MEDALLIA) AND REPORTING CFI GROUP USA, L.L.C. $41,315 EDUCATION, DEPARTMENT OF EDUCATION, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Sep 30, 2025 Aug 23, 2022 Jan 10, 2026
THE PURPOSE OF THIS TO IMPLEMENT FY 2026 Q1 MULTIPLE SERVICER SURVEY ((MSS) LOAN SERVICER) SURVEY REPORTING. CFI GROUP USA, L.L.C. $64,487 EDUCATION, DEPARTMENT OF EDUCATION, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Sep 25, 2025 Sep 29, 2025 Mar 31, 2026
ACSI SURVEY CFI GROUP USA, L.L.C. $130,412 VETERANS AFFAIRS, DEPARTMENT OF VETERANS AFFAIRS, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Sep 23, 2025 Sep 30, 2025 Sep 29, 2026
PBGC ONLINE AND TELEPHONE SURVEYS CFI GROUP USA, L.L.C. $2,041,009 DEPARTMENTAL OFFICES PENSION BENEFIT GUARANTY CORPORATION — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Sep 22, 2025 Sep 22, 2025 Sep 21, 2030
AMERICAN CONSUMER SATISFACTION INDEX (ACSI) PERFORMANCE SATISFACTION SURVEYS FOR TREASURY'S FINANCIAL CRIMES ENFORCEMENT NETWORK CFI GROUP USA, L.L.C. $757,867 DEPARTMENTAL OFFICES FINANCIAL CRIME ENFORCEMENT NETWORK — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Aug 1, 2025 Aug 4, 2025 Aug 3, 2030
SUPPORT- MANAGEMENT: OTHER CFI GROUP USA, L.L.C. $104,682 OFFICE OF THE SECRETARY BUREAU OF ECONOMIC ANALYSIS — 541611 Administrative Management and General Management Consulting Services R799 SUPPORT- MANAGEMENT: OTHER Jul 3, 2025 Jul 14, 2025 Jul 13, 2028
TO FUND FY 2025 3RD AND 4TH QUARTERS MULTIPLE SERVICER SURVEY ((MSS) LOAN SERVICER) SURVEY REPORTING BUDGET INITIATIVE - CUSTOMER SATISFACTION SURVEY SERVICES FUNDING PERIOD: 5/6/2025-9/30/2025 PREVIOUS REQ. #: EDOFSA-25-000717 CFI GROUP USA, L.L.C. $128,973 EDUCATION, DEPARTMENT OF EDUCATION, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Jun 12, 2025 May 15, 2025 Dec 31, 2025
THE DEPARTMENT OF VETERANS AFFAIRS (VA), NATIONAL CEMETERY ADMINISTRATION (NCA) HAS A NEED FOR A REPORT WHICH MEASURES NEXT OF KIN SATISFACTION WITH NCA CEMETERIES, UTILIZING THE AMERICAN CUSTOMER SATISFACTION INDEX (ACSI) METHODOLOGY. CFI GROUP USA, L.L.C. $50,942 DEPARTMENTAL OFFICES VETERANS AFFAIRS, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Jun 4, 2025 Jun 5, 2025 Nov 28, 2025
THIS AGREEMENT WILL CONTINUE PROVIDING THE HOSTED CUSTOMER SATISFACTION SURVEY AND ASSOCIATED CONSULTING SERVICES AND SECURE ACCESS TO THE CUSTOMER PORTAL ACCESS FOR THE NRC PUBLIC WEB SITE. CFI GROUP USA, L.L.C. $24,668 NUCLEAR REGULATORY COMMISSION NUCLEAR REGULATORY COMMISSION — 541611 Administrative Management and General Management Consulting Services DA10 IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE May 22, 2025 May 20, 2025 May 20, 2026
THE CONTRACTOR SHALL PROVIDE SURVEY SUPPORT FOR SERVICERS DIGITAL DATA COLLECTION FY25 Q2 (JAN - MAR 2025) AND PROJECT MANAGEMENT SERVICES. CFI GROUP USA, L.L.C. $64,487 EDUCATION, DEPARTMENT OF EDUCATION, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Apr 3, 2025 Apr 3, 2025 Jun 30, 2025
THE FAFSA POST-TRANSACTION SURVEY MEASURES CUSTOMER SATISFACTION FROM FEDERAL FINANCIAL AID APPLICANTS ON AID DELIVERY PRODUCTS AND SERVICES. THIS SURVEY INCLUDES THE CONTINUOUS COLLECTION OF CUSTOMER SATISFACTION DATA TO MONITOR THE PERFORMANCE AND CFI GROUP USA, L.L.C. $53,000 EDUCATION, DEPARTMENT OF EDUCATION, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Dec 19, 2024 Aug 23, 2022 Mar 31, 2026
THIS REQUISITION IS FOR THE MULTIPLE SERVICER SATISFACTION (MSS) SURVEY FY25 Q1, WHICH ASKS CUSTOMERS / BORROWERS ABOUT THEIR EXPERIENCE WITH THE VARIOUS SERVICERS. CFI GROUP USA, L.L.C. $64,487 EDUCATION, DEPARTMENT OF EDUCATION, DEPARTMENT OF — 541611 Administrative Management and General Management Consulting Services R499 SUPPORT- PROFESSIONAL: OTHER Dec 19, 2024 Aug 23, 2022 Jul 9, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 081 - TREASURY INTERNAL REVENUE SERVICE (IRS) CFI GROUP USA, L.L.C. $953,375 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Sep 24, 2024 Sep 25, 2024 Sep 24, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 084 - THE DEPARTMENT OF LABOR (DOL) PENSION BENEFIT GUARANTY CORPORATION (PBGC) CFI GROUP USA, L.L.C. $402,332 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Sep 23, 2024 Sep 23, 2024 Sep 22, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 083 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) OFFICE OF COMMUNITY SERVICES (OCS) CFI GROUP USA, L.L.C. $35,121 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Sep 12, 2024 Sep 12, 2024 Sep 11, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 082 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) HEALTH RESOURCES AND SERVICES ADMINISTRATION (HRSA) CFI GROUP USA, L.L.C. $51,080 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Sep 11, 2024 Sep 11, 2024 Apr 18, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 077 - LEGISLATIVE BRANCH GOVERNMENT ACCOUNTABILITY OFFICE CFI GROUP USA, L.L.C. $30,283 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Sep 5, 2024 Sep 16, 2024 Sep 15, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 072 - THE UNITED STATES SOCIAL SECURITY ADMINISTRATION (SSA) CFI GROUP USA, L.L.C. $1,775,966 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Aug 29, 2024 Sep 26, 2024 Sep 25, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 080 - DEPARTMENT OF EDUCATION (ED) CFI GROUP USA, L.L.C. $31,019 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Aug 26, 2024 Aug 26, 2024 Apr 10, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 071 - DEPARTMENT OF THE INTERIOR (DOI) DEPARTMENT OF THE INTERIOR (DOI)U.S. GEOLOGICAL SURVEY (USGS) CFI GROUP USA, L.L.C. $13,644 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Aug 20, 2024 Sep 25, 2024 Mar 21, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 079 - DEPARTMENT OF STATE BUREAU OF CONSULAR AFFAIRS (BCA) CFI GROUP USA, L.L.C. $34,556 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Aug 15, 2024 Aug 15, 2024 Apr 25, 2025
ISSUE RFQ FOR PERFORMANCE SATISFACTION SURVEY (PSS) 078 - DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS) NATIONAL INSTITUTES OF HEALTH (NIH) CFI GROUP USA, L.L.C. $12,157 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Aug 13, 2024 Aug 17, 2024 Apr 3, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 073 - U.S. DEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE (IRS) CFI GROUP USA, L.L.C. $246,185 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Aug 13, 2024 Sep 1, 2024 Mar 21, 2025
PERFORMANCE SATISFACTION SURVEY (PSS) 074 - OTHER INDEPENDENT AGENCIES FEDERAL TRADE COMMISSION (FTC) CFI GROUP USA, L.L.C. $32,896 DEPARTMENTAL OFFICES DEPARTMENTAL OFFICES — 541611 Administrative Management and General Management Consulting Services R422 SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION Jul 8, 2024 Jul 8, 2024 Apr 16, 2025