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Award ID | Description | Recipient | Total Value | Awarding Agency | Funding Agency | Set Aside | NAICS | PSC | Award Date | Start Date | End Date | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GXCC LOGICAL FOLLOWON | SENTURE LLC | $14,415,624 | FEDERAL ACQUISITION SERVICE | FEDERAL ACQUISITION SERVICE | — | 541519Other Computer Related Services | DA01IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) | Mar 27, 2026 | Mar 29, 2026 | Oct 28, 2026 | ||
| CUSTOMER INSURANCE REGISTRATION INFORMATION SUPPORT - 2ND GENERATION BRIDGE | SENTURE LLC | $24,039,301 | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | — | 541519Other Computer Related Services | R499SUPPORT- PROFESSIONAL: OTHER | Sep 30, 2025 | Aug 4, 2025 | Aug 3, 2026 | ||
| FY23 W&I LIVE AGENTS CALL CENTER SUPPORT SERVICES | SENTURE LLC | $16,410,364 | INTERNAL REVENUE SERVICE | INTERNAL REVENUE SERVICE | — | 541519Other Computer Related Services | DE02IT AND TELECOM - MOBILE DEVICE SUPPORT SERVICES (LABOR) | May 25, 2023 | May 25, 2023 | Nov 24, 2024 | ||
| W&I EIP LIVE AGENT CONTACT CENTER- COVID-19 SUPPORT | SENTURE LLC | $24,529,742 | INTERNAL REVENUE SERVICE | INTERNAL REVENUE SERVICE | — | 541519Other Computer Related Services | DE10IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools | Jun 8, 2022 | Jun 10, 2022 | May 28, 2023 | ||
| CALL CENTER SERVICES | SENTURE LLC | $25,795,855 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | R710SUPPORT- MANAGEMENT: FINANCIAL | Jul 30, 2021 | Aug 1, 2021 | Dec 31, 2022 | ||
| CONSUMER RESOURCE CENTER (CRC) | SENTURE LLC | $58,917,596 | CONSUMER FINANCIAL PROTECTION BUREAU | CONSUMER FINANCIAL PROTECTION BUREAU | — | 541519Other Computer Related Services | R699SUPPORT- ADMINISTRATIVE: OTHER | Jun 10, 2021 | Jul 6, 2021 | May 23, 2027 | ||
| OPP CONTACT CENTER CONTRACT SUPPORT RECOMPETE | SENTURE LLC | $76,408,918 | FEDERAL ACQUISITION SERVICE | GENERAL SERVICES ADMINISTRATION | — | 541519Other Computer Related Services | R408SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT | Sep 30, 2020 | Sep 30, 2020 | Mar 28, 2026 | ||
| CUSTOMER INSURANCE AND REGISTRATION INFORMATION SUPPORT (CIRIS)SERVICES CONTRACT | SENTURE LLC | $123,524,891 | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | — | 541519Other Computer Related Services | R499SUPPORT- PROFESSIONAL: OTHER | Feb 4, 2020 | Feb 4, 2020 | Aug 3, 2025 | ||
| AWARD OF NEW TASK ORDER FOR CALL CENTER SERVICES SUPPORT UNDER CUSTOMER ENGAGEMENT MANAGEMENT SYSTEM (CEMS)CONTRACT USING THE DIGITAL CUSTOMER CARE (DCC) PLATFORM | SENTURE LLC | $25,486,607 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Jan 31, 2020 | Jan 31, 2020 | Jul 31, 2021 | ||
| AWARD NEW TASK ORDER FOR DECOMMISSIONING OF DIGITAL COMMUNICATIONS TOOL (DCT) | SENTURE LLC | $91,912 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Jan 31, 2020 | Jan 31, 2020 | Feb 29, 2020 | ||
| THE PURPOSE OF THIS PR IS TO DO A "LIMITED SOURCE CONTRACT FOR A LOGICAL FOLLOW-ON" INSTEAD OF ISSUING OPTION YEAR 4 FOR THE SENTURE CONTRACT. OPTIONAL FUNDING AMOUNT FOR 6 MONTH OPTION PERIOD - POP:09/30/2019-03/29/2020 - SUBJECT TO AVAILABILITY OF FUNDS. | SENTURE LLC | $22,162,262 | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | — | 541519Other Computer Related Services | R499SUPPORT- PROFESSIONAL: OTHER | Sep 28, 2018 | Sep 28, 2018 | Aug 2, 2020 | ||
| IGF::OT::IGF IMPLEMENTATION OF DIGITAL COMMUNICATION TOOL - DCT TOOL WILL SEND OUT EMAIL AND IN THE FUTURE TEXT CAMPAIGNS TO STUDENTS. | SENTURE LLC | $2,316,120 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Sep 28, 2017 | Oct 1, 2017 | Jan 31, 2020 | ||
| IGF::CT::IGF AWARD OF TO#0013 UNDER FSA IDIQ ED-FSA-14-D-0004 TO CONSOLIDATE FDMS CALL CENTERS | SENTURE LLC | $27,394,833 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D399 | Jul 31, 2017 | Aug 1, 2017 | Jan 31, 2020 | ||
| IGF::CT::IGF AWARD OF TO#0012 UNDER FSA IDIQ ED-FSA-14-D-0004 TO CONSOLIDATE FEEDBACK&DISPUTE MANAGEMENT SYSTEMS | SENTURE LLC | $13,248,051 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Jul 28, 2017 | Aug 1, 2017 | Jan 31, 2020 | ||
| IGF::OT::IGF - IPM CUSTOMER CONTACT CENTER TASK ORDER THE IPM CUSTOMER CONTACT CENTER REQUIREMENT IS A ROBUST CUSTOMER SERVICE SOLUTION IN SUPPORT OF THE PLANNED INITIAL LAUNCH OF THE IPM SOLUTION. AS A RESULT TBSSG REQUIRES CONTRACTOR SUPPORT TO ESTABLISH, DELIVER AND OPERATE A CUSTOMER CONTACT CENTER TO SUPPORT THE IPM SYSTEM POST-DEPLOYMENT. THE CONTRACTOR SHALL PERFORM THE WORK REQUIREMENTS AS DESCRIBED WITHIN THE SOW OF THE TASK ORDER. | SENTURE LLC | $3,872,664 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D321 | Jul 14, 2017 | Jul 14, 2017 | Jun 18, 2019 | ||
| IGF::CT::IGF THIS CONTRACT IS FOR SUPPORT SERVICES TO ASSIST FSA IN THE REVIEW AND CASE PROCESSING OF DATA CORRECTIONS TO THE GE DCL, AND CHALLENGES TO GE DRAFT D/E RATES. DATA CORRECTIONS AND CHALLENGES WILL BE SUBMITTED BY SCHOOLS ANNUALLY FOR EACH GE CYCLE TO CORRECT THEIR DCL AND DRAFT D/E METRICS. | SENTURE LLC | $6,321,552 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Sep 26, 2016 | Sep 26, 2016 | Feb 28, 2019 | ||
| IGF::CL::IGF THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE CUSTOMER SERVICE REPRESENTATIVE SUPPORT FOR THE FEDERAL STUDENT AID OMBUDSMAN THROUGH CALL INTAKE, CASE WORK AND CASE MANAGEMENT SERVICE. THIS IS TASK ORDER 0009 OF SINGLE AWARD IDIQ ED-FSA-14-D-0004, OMBUDSMAN CONTRACT. | SENTURE LLC | $2,494,808 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | R699SUPPORT- ADMINISTRATIVE: OTHER | Aug 1, 2016 | Aug 1, 2016 | Jul 31, 2017 | ||
| IGF::CT::IGF THIS TASK ORDER IS FOR TIER (1) CUSTOMER SERVICE REPRESENTATIVE (CSR) SUPPORT FOR FEDERAL STUDENT AID COMPLAINT RESOLUTIONS. | SENTURE LLC | $3,240,697 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Apr 21, 2016 | Apr 21, 2016 | Mar 31, 2017 | ||
| IGF::OT::IGF FOR OTHER FUNCTIONS FEDERAL STUDENT AID (FSA) SEEKS TO IMPLEMENT A CONTRACTOR-HOSTED AND MANAGED CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION TO SUPPORT ITS ENTERPRISE COMPLAINT SYSTEM AND ITS CONTRACTOR-SUPPORTED TIER 1 SUPPORT. | SENTURE LLC | $9,302,730 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Sep 24, 2015 | Sep 24, 2015 | Jul 31, 2019 | ||
| "CLOSELY ASSOCIATED" IGF::CL::IGF THE PRIMARY FUNCTION OF THIS CONTRACT IS TO ACQUIRE SERVICES IN SUPPORT OF FEDERAL STUDENT AID'S CUSTOMER SERVICE DELIVERY. FOR CASE MANAGEMENT SUPPORT SERVICES FOR GENERAL ASSISTANCE AND RESEARCH. | SENTURE LLC | $2,800,268 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Jul 31, 2015 | Jul 31, 2015 | Jul 31, 2016 | ||
| "CLOSELY ASSOCIATED" IGF::CL::IGF THE PRIMARY FUNCTION OF THIS CONTRACT IS TO ACQUIRE SERVICES IN SUPPORT OF FEDERAL STUDENT AID'S CUSTOMER SERVICE DELIVERY. TASK ORDER: THE CONTRACTOR WILL PROVIDE GENERAL OPERATIONS AND MAINTENANCE (O&M) SUPPORT FOR THE COALITION OF FEDERAL OMBUDSMAN WEBSITE HOSTED AT THE VDC, AS WELL AS PROVIDE WEBSITE TECHNICAL CONSULTATION, AS NEEDED, TO ADDRESS CHANGES TO THE WEBSITE AS REQUESTED BY FEDERAL STUDENT AID (FSA) AND COMMUNICATED BY THE CONTRACTOR. | SENTURE LLC | $43,159 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Jul 29, 2015 | Aug 1, 2015 | Jul 31, 2019 | ||
| IGF::CL::IGF THE PURPOSE OF THIS TASK ORDER IS TO IMPLEMENT A SOFTWARE AS A SERVICE (SAAS) CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOLUTION FOR FEDERAL STUDENT AID'S OMBUDSMAN CASE TRACKING SYSTEM. | SENTURE LLC | $2,023,248 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D399 | Mar 2, 2015 | Mar 1, 2015 | Jul 31, 2019 | ||
| IGF::OT::IGF FEDERAL STUDENT AID (FSA) SEEKS CONTRACTOR SUPPORT TO: 1. TAKE AN INVENTORY OF CURRENT COMPLAINT INTAKE POINTS THROUGHOUT THE STUDENT AID LIFECYCLE. 2. CONDUCT AN AS?IS PROCESS ASSESSMENT. 3. DEVELOP TO?BE HIGH?LEVEL REQUIREMENTS FOR AN ENTERPRISE COMPLAINT SYSTEM OR PROCESS. PROVIDE A DESCRIPTION OF THREE POSSIBLE SYSTEMS OR PROCESSES CAPABLE OF MEETING FSA S REQUIREMENTS, ALONG WITH AN ASSESSMENT OF EACH. | SENTURE LLC | $302,359 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Jan 12, 2015 | Jan 13, 2015 | May 13, 2016 | ||
| IGF::OT::IGF VENDOR ASSESSMENT OF MARKET LEADING PRODUCTS THAT CAN PROVIDE FSA WITH A REPLACEMENT FOR ITS OMBUDSMAN CASE TRACKING SYSTEM (OCTS), A COMMERCIAL OFF-THE-SHELF (COTS) ORACLE SIEBEL SERVICE APPLICATION CURRENTLY HOSTED AT THE FSA VIRTUAL DATA CENTER. | SENTURE LLC | $53,939 | EDUCATION, DEPARTMENT OF | EDUCATION, DEPARTMENT OF | — | 541511Custom Computer Programming Services | D313 | Nov 14, 2014 | Nov 14, 2014 | Dec 17, 2014 | ||
| IGF::OT::IGF THE CUSTOMER SERVICE AND REGISTRATION CONTRACT INCLUDES CUSTOMER SERVICE SUPPORT, DATABASE, TECHNICAL SERVICES, MAILINGS AND CUSTOMER RELATIONSHIP MANAGEMENT. THE BASE PERIOD OF PERFORMANCE IS FROM DATE OF AWARD THROUGH 12 MONTHS AND 4 OPTION PERIODS. | SENTURE LLC | $40,171,074 | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION | — | 541519Other Computer Related Services | D303 | Sep 29, 2014 | Sep 29, 2014 | Sep 29, 2019 |