Name | Type | Posted | Actions |
|---|---|---|---|
RFI Questions Response Link | LINK | Jun 8, 2026 | |
Attachment 4 - Request for Information (RFI) Questions Response Template.xlsx | XLSX | Jun 8, 2026 | |
Attachment 3 - SAMPLE Price Template_ITRP_DRAFT_RFI.xlsx | XLSX | Jun 8, 2026 | |
Attachment 5 - ITRP RFI Past Performance Reference Template.docx | DOCX | Jun 8, 2026 | |
Attachment 2 - QASP_ITRP RFI.docx | DOCX | Jun 8, 2026 | |
Attachment 1 - PWS_ITRP Support Services RFI.docx | DOCX | Jun 8, 2026 |
Information Technology Refresh Program (ITRP) Support
Contact and place of performance
Monica Y. Watts
Washington, DC 20229
USA
Request for Information (RFI) and Sources Sought Office of Information & Technology (OIT) Information Technology Refresh Program (ITRP) Support Purpose: This public posting is for informational, planning, and market research purposes only and constitutes a Request for Information (RFI) and a Sources Sought Request (SSR) only for United States, Department of Homeland Security (DHS), Customs and Border Protection (...
View moreThe purpose of this public posting is to give contractors the opportunity to provide information regarding their capability to provide logistic support services.
Background:
The U.S. Customs and Border Protection (CBP), Office of Information and Technology (OIT) have a requirement for support services that will contribute to implementation of an Information Technology Refresh Program (ITRP) capability across the CBP Enterprise (see Appendix B). Field Support Directorate (FSD) is the centralized office for implementing an end-to-end ITRP solution for replacing technology, including desktop, laptop, and non-cellular tablet devices; peripherals; network devices; and mobile devices. FSD coordinates this capability with CBP’s components and trusted partners to ensure CBP customers have functional, effective, and secure day-to-day technologies needed to accomplish their missions.
The ITRP framework is grounded in a pre-determined refresh cycle that maximizes technology access, capability, and maintenance while minimizing cost, complexity, and cybersecurity risks. The technology refresh requirement will replace an estimated 90,000 desktop, laptop, non-cellular tablet devices on a variable refresh cycle based on Industry Best Practices, Accelerated for Operational Priorities (IBP-O) (see Appendix C). If exercised through optional Contracting Line-Item Numbers (CLINs), technology refresh will also replace 66,000 peripherals, 2,700 network devices, and 15,000 mobile devices. The full technology refresh lifecycle includes procurement, deployment, maintenance, and disposal of each device where CBP operates across 1,800 worldwide locations.
Dedicated ITRP implementation will enable a recurring and predictable out-year investment and implementation strategy resulting in more stable fiscal execution, economies of scale, and enhanced cybersecurity. Scheduled deployments will maximize usage and warranties and timely modernization will leverage potential advances in technology (e.g., artificial intelligence (AI), Quantum Computing, Graphics Processing Units (GPUs)).
Draft Requirement Overview:
In support of CBP’s implementation of comprehensive lifecycle management and modernization of Enterprise technology assets, the contractor shall provide Program Management, Storefront Capability, Planning / Lifecycle Management, Hardware Procurement Assistance, Asset Management Assistance, Hardware Preparation for Deployment, Evaluation / Process Improvement, and Infrastructure and Endpoint Management support services. The contractor shall perform these support services for desktops, laptops, and non-cellular tablet devices with options also for peripherals, network devices, and mobile devices.
Information Request:
Please see the following attachments for additional information. They are as follows:
Instructions:
Interested parties are encouraged to respond to this notice if they have the capability and capacity to provide the identified services. Please do not submit capability statements at this time. Please utilize the following link for your submissions related to the RFI questions. The link is as follows: https://forms.cloud.microsoft/g/DH3zXQaHGd. Please submit “ITRP RFI Past Performance Reference Template” to the following email address in order to be considered for market research purposes for the referenced requirement. The email is as follows: [email protected]. Please be advised this is a two-step process. In order to be considered, Past Performance References and response to the questions (per the link provided) must be completed.
The due date and time for responses is no later than 10 AM EDT, June 18, 2026. The Past Performance Reference Templates shall be submitted via email to: [email protected] with the subject line "ITRP RFI" to be considered.
Please utilize the RFI Questions Response link for ALL vendor responses. All responses must adhere to the page limitation for the RFI Past Performance Reference Template. NO EXCEPTIONS. Please note, cover pages do not count towards the page limit. The submission shall be logically assembled. Each response shall be clearly identified and shall begin at the top of a page. All pages of each response section shall be appropriately numbered and identified by the complete company name and date listed on the Notice in the header and/or footer. Please utilize the link provided for the "RFI Questions Response" for all questions related to this requirement. The Government reserves the right not to respond to questions.
Attachments:
Primary Point of Contact:
Monica Y. Watts
Contracting Officer/Branch Chief
U.S. Customs and Border Protection (CBP), Office of Information and Technology, issued this Sources Sought notice and Request for Information to conduct market research for the Information Technology Refresh Program (ITRP). The agency requires support services to implement a centralized, end-to-end solution for replacing technology assets across the CBP enterprise. The primary scope involves the lifecycle management of approximately 90,000 desktops, laptops, and non-cellular tablets. Optional requirements include the refresh of 66,000 peripherals, 2,700 network devices, and 15,000 mobile devices. The contractor will provide program management, storefront capabilities, hardware procurement assistance, asset management, and infrastructure and endpoint management across 1,800 worldwide locations.
This requirement is categorized under NAICS code 541512 for Computer Systems Design Services and PSC DF01 for IT and Telecom - IT Management Support Services (Labor). The project aims to establish a predictable, recurring investment strategy that leverages industry best practices to minimize cybersecurity risks and costs while maintaining modern technological standards, including potential advances in artificial intelligence and quantum computing. Performance will take place in Washington, DC, and at various operational sites.
Interested parties must submit responses by 10:00 AM EDT on June 18, 2026. Submissions follow a two-step process involving an online RFI questions response link and the submission of a past performance reference template to Monica Y. Watts via email. The notice includes six attachments: a draft Performance Work Statement, a draft Quality Assurance Surveillance Plan, a sample price template, an RFI questions template, a past performance reference template, and a submission link document. No specific set-aside was designated for this market research phase.
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