Travel Management Services (TMC) Request for Information (RFI)
Contact and place of performance
Sara W. Tan
Pasadena, CA
USA
The Jet Propulsion Laboratory (JPL) is an operating division of the California Institute of Technology (Caltech), staffed with Caltech employees, and is a Federally Funded Research and Development Center (FFRDC) under the sponsorship of the National Aeronautics and Space Administration (NASA). JPL is recognized as a member of the NASA family. JPL currently has a subcontract in place that provides some travel services...
View moreJPL does not manage the travel spend outside of the existing travel subcontract. Within the bounds of that effort, to illustrate the magnitude of travel spend at JPL, please see below for an example breakdown for one fiscal year period:
The Statement of Work (SOW) provided, Attachment A, consists of General SOW subsections applicable to TMC Services.
JPL is interested in learning more about all qualified companies with the capability to provide comprehensive travel management services. Comprehensive travel management services are clarified in detail in the SOW, but overall, JPL is looking for integrated, policy compliant, and cost-effective travel services that enhance traveler experience, ensure fiscal accountability, and meet all applicable JPL, Federal, and NASA travel requirements.
To help JPL understand the competitive environment, we invite firms that are or may be interested in competing for this opportunity to respond to this RFI by completing the following:
Questions
The requested information is for preliminary planning purposes only and does not constitute a commitment, implied or otherwise, that JPL will solicit you for such procurement in the future. Neither JPL nor the Government will be responsible for any costs incurred by you in furnishing this information.
Prospective subcontractors are advised that any information provided shall be deemed to be furnished with unlimited rights to JPL, with JPL assuming no liability for the disclosure, use, or reproduction of such data.
If your organization wishes to be considered as a potential source, you are requested to submit the above requested information to the undersigned by email by no later than 3:00 PM, Pacific Daylight Time, March 6, 2026. Below are some critical dates as it pertains to this Request for Information (RFI):
Should you have any questions regarding this RFI, please address them to the undersigned by email.
Thank you for your interest in this matter.
Respectfully,
Sara W. Tan
Subcontracts Manager
Phone No.: (626) 437-8710
E-mail: [email protected]
The National Aeronautics and Space Administration (NASA) Management Office at the Jet Propulsion Laboratory (JPL) issued this Sources Sought notice to identify qualified firms capable of providing comprehensive Travel Management Company (TMC) services. JPL, a Federally Funded Research and Development Center (FFRDC) operated by the California Institute of Technology (Caltech), currently supports approximately 3,000 traveling employees under a subcontract set to conclude in October 2027. The agency is considering a new five-year engagement, consisting of a one-year base period and four one-year options, to provide integrated, policy-compliant, and cost-effective travel services that meet JPL, Federal, and NASA travel requirements. The primary place of performance is Pasadena, California, and the effort is classified under NAICS 561510, Travel Agencies.
The scope of services involves managing a travel program that includes air, hotel, car rental, and rail bookings. Recent annual travel spend at JPL reached approximately $12.8 million, including over 8,800 air tickets and 20,000 hotel room nights. Prospective sources must demonstrate experience with complex international travel, federal audit requirements, and 24/7/365 support structures. While JPL does not mandate a single travel program, the selected partner must enforce policy compliance at the point of sale and provide detailed reporting on service level agreements, spending analytics, and unused ticket tracking.
Responses to solicitation number ST-2641-02132026 are due by March 6, 2026. Interested parties are requested to submit a rough-order-of-magnitude (ROM) pricing estimate on a monthly basis and provide detailed answers to a series of technical and experience-based questions. The notice includes two attachments: a Request for Information document and a Statement of Work. Questions regarding this market research must be submitted by February 19, 2026, to the point of contact, Sara W. Tan.
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