Integrated Referral Management and Appointing Center (IRMAC) Services

Defense Health Agency Contracting Activity (DHACA) Healthcare Contracting Division-West (HCD-W) intends to award a single contract for the Integrated Referral Management and Appointing Center (IRMAC) requirement to the Offeror whose proposal represents the best value after evaluation in accordance with the factors in this solicitation.
This solicitation is 8(a) set-aside. Offerors must be eligible to receive an 8(a) contract at the time of award, estimated as 17 August 2026, as determined by the Small Business Administration. Offerors that have graduated from the 8(a) Program are not eligible for award of a contract resulting from this solicitation. The North American Industry Classification System (NAICS) Code for this procurement is 621999, with a corresponding size standard of $20.5 million. The Service Code is Q701. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.
This requirement is for non-personal services.
The contract awardee shall provide IRMAC services via centralized Patient Appointing Services (PAS), Referral Management Services (RMS), and Clear and Legible Report accountability Services (CLR) for Defense Health Network Indo-Pacific Military Treatment Facilities (MTF) in Hawaii and the Pacific Northwest (Pacific). Operational principles, practices, policies and performance will be in accordance with current Defense Health Agency (DHA) directives, guidelines, policies and standard business rules applying to appointing, referral management, and CLR services. The contract awardee shall be responsible for the entire scope of the contract in accordance with (IAW) the Performance Work Statement (PWS). Place of Performance: To Be Determined, services shall be provided via phone and electronic communication mediums from a location within 25 miles of any Military Treatment Facility within the United States. Period of Performance: • Base Period: 30 September 2026 – 29 December 2026 • Option Period 1: 30 December 2026 – 29 December 2027 • Option Period 2: 30 December 2027 – 29 December 2028 • Option Period 3: 30 December 2028 – 29 December 2029 • Option Period 4: 30 December 2029 – 29 December 2030 • Option Period 5: 30 December 2030 – 29 June 2031 (52.217-8 Extension)