Name | Type | Posted | Actions |
|---|---|---|---|
TAC Modernization_RFI Amend 1.pdf | Feb 12, 2026 | ||
Attachment 4 - Vendor Response Template Amend1.xlsx | XLSX | Feb 12, 2026 | |
Attachment 2 - Acronyms.pdf | Feb 6, 2026 | ||
Attachment 3 - Contractor On-Boarding Requirements.pdf | Feb 6, 2026 | ||
Attachment 1 - TAC Modernization - PWS v5_RFI.pdf | Feb 6, 2026 | ||
Attachment 4 - Vendor Response Template.xlsx | XLSX | Feb 6, 2026 | |
TAC Modernization_RFI_v2.pdf | Feb 6, 2026 |
Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization
Contact and place of performance
Ana Rollins
Atlanta, GA
USA
The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting.
February 12, 2026, the amendment 1 to the attachment 4 and the RFI submission instructions are posted.
The Internal Revenue Service (IRS) issued pre-solicitation notice 26-12-APMO to identify contractors capable of assessing and implementing a modernization roadmap for over 350 nationwide Taxpayer Assistance Centers (TAC). These centers provide in-person support for tax law inquiries, account resolution, identity verification, and other taxpayer needs. The modernization effort is a comprehensive initiative encompassing people, technology, and reporting systems. Performance for this requirement is located in Atlanta, Georgia.
The scope of work involves documenting the current state of TAC operations, developing a roadmap for the future state, and assisting with the implementation of the approved roadmap. This project is classified under NAICS 541611 Administrative Management and General Management Consulting Services and PSC R799 SUPPORT- MANAGEMENT: OTHER. Point of contact Ana Rollins oversees this request for information, which serves as a market research tool for the Department of the Treasury.
The response deadline for this notice is February 20, 2026. Seven attachments accompany the notice, including a performance work statement, an acronym list, and contractor on-boarding requirements posted on February 6, 2026. An amendment published on February 12, 2026, provided updated RFI submission instructions and an amended vendor response template in .xlsx format.
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