USAC RFP: Customer Service Center and CRM O&M BPO Services | SAM.gov Opportunity | G2X

USAC RFP: Customer Service Center and CRM O&M BPO Services

SolicitationUSAC-26-009Notice typeCombined Synopsis/SolicitationWashington, DC

Attachments

1 file

Name	Type	Posted	Actions
USAC RFP: Customer Service Center and CRM O&M BPO Services	LINK	Mar 4, 2026	Download

Version History

USAC RFP: Customer Service Center and CRM O&M BPO Services

Combined SynopsisUSAC-26-009Mar 4, 2026 · v1

LatestViewing

Opportunity Summary

The Federal Communications Commission (FCC) has issued a combined synopsis and solicitation, number USAC-26-009, on behalf of the Universal Service Administrative Company (USAC). USAC, a not-for-profit corporation and the permanent administrator of the Universal Service Fund, seeks to acquire Customer Service Center and Customer Relationship Management (CRM) Operations and Maintenance (O&M) Business Process Outsourcing (BPO) services. This procurement supports USAC’s administrative functions, including billing, collection, and disbursement activities for universal service support mechanisms such as High Cost, Lifeline, Rural Health Care, and Schools & Libraries.

The solicitation is conducted in accordance with FAR Part 13. The primary place of performance is Washington, DC, and the opportunity is classified under NAICS 541990 for All Other Professional, Scientific, and Technical Services and PSC R499 for SUPPORT- PROFESSIONAL: OTHER. Although the FCC is facilitating the notice to ensure wide exposure, this is not a procurement by a federal agency, and the resulting contract will not be a subcontract under a federal prime contract.

Proposals must be submitted by April 28, 2026, at 11:00 AM ET. Detailed instructions and the full scope of services are provided in the Request for Proposal (RFP) documentation available through USAC’s procurement portal and one associated attachment. Anthony Smith serves as the point of contact for this requirement.

Generated by Lumen AI

Scoped analysis and attachments—go beyond the summary when you need detail from the solicitation package.

Opportunity Summary

Opportunity Details

Response deadline: Apr 28, 2026Expired 46 days ago
NAICS: 541990 (opens in new tab)
PSC: R499 (opens in new tab)
Set aside: —
Published: Mar 4, 2026
Updated: Mar 4, 2026
Agency: FEDERAL COMMUNICATIONS COMMISSION (opens in new tab)
Office: FCC
Department: —
Source: View on SAM.gov (opens in new tab)

Contact and place of performance

Point of contact: Anthony Smith

Place of performance

Washington, DC 20005

USA

Original Description

At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted this solicitation on its website. The purpose of this Request for Proposal (“RFP”) is to acquire Customer Service Center and CRM O&M BPO Services. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Proposals are due no later than April 28, 2026, at 11:00 AM ET.

This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Further details provided herein. Proposals shall be submitted no later than April 28, 2026, at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/procurement.

This is a combined synopsis/solicitation issued in accordance with Part 13 of Title 48 of the Code of Federal Regulations (known as the Federal Acquisition Regulations (FAR)). This announcement constitutes the only solicitation; no separate written solicitation will be issued. The solicitation number is USAC-26-009. Proposals are being requested and a separate written solicitation will not be issued. No additional notification will be issued by the FCC. ALL COMMUNICATIONS IN REFERENCE TO THESE OPPORTUNITIES SHALL BE THROUGH USAC'S Contracting Office. The RFP describes the services requested and provides instructions on how to respond. BACKGROUND: USAC is a not-for-profit Delaware corporation. The FCC has appointed USAC as the permanent administrator of the Universal Service Fund (USF) and the universal service support mechanisms (Support Mechanisms): High Cost (HC), Lifeline (LI), Rural Health Care (RHC) and Schools & Libraries (SL) as set forth in Title 47, Part 54, Section 701 of the Code of Federal Regulations. As part of its administrative function, USAC performs, subject to FCC oversight, the billing, collection, and disbursement functions associated with the USF and the Support Mechanisms. Additional information concerning USAC and its administration of the USF and Support Mechanisms can be obtained from USAC's website located at: www.usac.org.