IT MANAGED SERVICE PROVIDER

The United States Holocaust Memorial Museum (USHMM) requires an innovative IT managed service provider to provide comprehensive technical support in alignment with its mission. The selected contractor will deliver high-quality, customer-oriented services to all museum personnel, including employees, volunteers, and contracting staff, utilizing an Information Technology Service Management (ITSM) framework or an equivalent standard. This requirement is categorized under NAICS 541513 for Computer Facilities Management Services and PSC DF01 for IT and Telecom - IT Management Support Services (Labor). There is no set-aside designated for this procurement.

The USHMM Procurement Division issued solicitation 95476726R0071 on May 19, 2026, with a final proposal submission deadline of June 18, 2026. The procurement schedule includes a deadline for questions on May 29, 2026, and estimated virtual interviews with offerors between June 24 and June 30, 2026. The museum anticipates an award date of July 6, 2026, for services to be performed in Washington, DC. Mary Green serves as the point of contact for this solicitation.

The solicitation package includes three attachments: a Quality Assurance Surveillance Plan in Excel format and two PDF documents containing the Request for Proposals and Exhibit I. All materials were published on May 19, 2026, providing the necessary framework for offerors to support the museum's technical infrastructure and managed service needs.