No attachments available.
USCIS Contact Center Tier 1 (CCT1) UPDATE
Contact and place of performance
Way Goodman, Senior Contract Specialist
Not specified
***UPDATE*** USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.
U.S. Citizenship and Immigration Services has issued a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement. This update indicates that the RFI is officially posted to GSA eBuy under the Multiple Award Schedule (MAS) 561422 for Automated Contact Center Solutions (ACCS). Interested vendors are directed to use the GSA eBuy platform to access the request and submit their responses.
This sources sought notice, identified by solicitation number 70SBUR25I00000003-V2-Update, is classified under NAICS code 561422 for Telemarketing Bureaus and Other Contact Centers and PSC code R426 for Professional Communications Support. Senior Contract Specialist Way Goodman is the designated point of contact for this requirement. The response deadline for this market research effort is March 9, 2026.
Generated by Lumen AI
Scoped analysis and attachments—go beyond the summary when you need detail from the solicitation package.