Telephone Answering Services for Fort Drum, NY

The Department of the Army, Mission and Installation Contracting Command (MICC) at Fort Drum, has issued a combined synopsis/solicitation under solicitation number W911S224U6002 for 24-hour telephone answering services. This requirement is designated as a total small business set-aside (SBA) and is classified under NAICS 561421 for Telephone Answering Services and PSC R499 for Support- Professional: Other. All services will be performed at Fort Drum, New York, in accordance with the established Performance Work Statement.

The government requires pricing to be submitted on a per-minute basis, as monthly or annual pricing structures will not meet the specified requirements. Payments will be issued based on the actual minutes used, and the contract line item numbers (CLINs) have been updated to reflect estimated quantities. Interested vendors must submit their quotes via email to the government point of contact, Mary Summerlin, by the response deadline of November 20, 2023.

The solicitation includes four attachments: the original solicitation document containing the Performance Work Statement and applicable clauses, two subsequent amendments, and a consolidated list of questions and answers. Amendment 1 incorporates the current Wage Determination, while Amendment 2 updates the CLIN pricing format. These documents provide the necessary instructions for completing the quote and detail the scope of the 24-hour support required for the installation.