Contact and place of performance
Won Chae
Not specified
This is a REQUEST FOR INFORMATION only. Pursuant to FAR Part 10.002(b)(2)(ix) (Market Research), the purpose of this notice is to: 1. Determine the commercial practices of companies engaged in providing the needed service; 2. Determine feasibility of use of General Services Administration (GSA) Federal Supply Schedule (FSS) Pursuant to FAR Part 8, FAR Part 12 and/or FAR Part 15; 3. Determine availability of Service D...
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Disclaimer:
This Request for Information is for market research purposes only and does not constitute a Request for Quotation. It is not considered to be a commitment by the Government to award a contract nor will the Government pay for any information provided. No basis for a claim against the Government shall arise from a response to this Request for Information or Government use of any information provided. Failure to submit information in sufficient detail may result in considering a company as not a viable source and may influence competition and set-aside decisions. Regardless of the information obtained from this Request for Information, the Government reserves the right to consider any arrangement as deemed appropriate for this requirement. Respondents are advised, the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. No proprietary, classified, confidential, or sensitive information should be included in your response to this Request for Information.
The Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), issued this sources sought notice under solicitation number VALS to identify vendors capable of providing loan servicing. Managed by the Strategic Acquisition Center in Frederick, MD (SAC-F), the market research aims to determine commercial practices, the feasibility of using General Services Administration (GSA) Federal Supply Schedules, and the availability of Service Disabled Veteran Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB) set-asides. This requirement falls under NAICS code 531311 Residential Property Managers.
The scope of work involves comprehensive loan servicing functions including collections, skip tracing, case management, and financial processing. The VA requires a system capable of integrating with approximately 30 existing VBA systems and providing custom reporting, dashboard capabilities, and onshore data partitioning. Performance expectations include managing end-to-end case plans, executing financial calculations via a rules engine, and maintaining 508 compliance and federal security frameworks. The agency is also evaluating contractor capacity for automation, quality assurance, and the ability to provide system access to VA employees for oversight and quality reviews.
Capability statements are limited to 20 pages and must be submitted via email to Roxana Cepeda, Won Chae, and Shawn Johnson by 12:00 PM EST on March 5, 2026. Submissions must adhere to specific formatting requirements, including 12-point Times New Roman font and one-inch margins. The notice includes two attachments posted on February 11, 2026: a draft Performance Work Statement (PWS) and the RFI document. Information provided will be used for market research purposes to inform future solicitation strategies and pricing models.
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