Vertical Storage Maintenance Support Services

U.S. Citizenship and Immigration Services (USCIS) requires ongoing maintenance and technical support for two existing Kardex Remstar RS series vertical carousel storage systems located at the Lee’s Summit, Missouri, facility. These systems, installed in 2019, support intake, document handling, and production activities by improving storage density and inventory retrieval efficiency. The scope of work includes scheduled preventative maintenance, emergency repairs, and technical support performed by certified technicians within a specific geographic radius to ensure the units remain safe and reliable.

The government intends to secure these services to minimize operational downtime, noting that the original equipment manufacturer retains exclusive control over the proprietary technical data, software, and diagnostic tools required for full-scope maintenance. This requirement is categorized under NAICS 423830 for Industrial Machinery and Equipment Merchant Wholesalers and PSC L039 for Technical Representative- Materials Handling Equipment.

This pre-solicitation, identified by solicitation number DMD260016, is designated as an SBA (Small Business Administration) set-aside. Market research for the acquisition was conducted between February and March 2026. Interested parties must submit responses by the deadline of May 14, 2026. Joshua S. Riley serves as the point of contact for this notice.