0200 - PAP Customer Satisfaction Survey

The U.S. Department of Labor, Employee Benefit Security Administration (EBSA), is conducting market research to identify potential providers for Participant Assistance Program (PAP) Customer Satisfaction Survey Services. This Sources Sought notice, issued by the Office of the Assistant Secretary for Administration and Management under solicitation number OAA-26-00200, seeks information and solutions for survey services as defined in the associated Performance Work Statement. The requirement is classified under NAICS 541910 for Marketing Research and Public Opinion Polling and does not currently include a designated set-aside.

The primary place of performance for these services is Washington, D.C. Documentation for this request includes a Performance Work Statement, a Request for Information document, and two versions of a question-and-answer log, the most recent of which was updated on April 3, 2026, to incorporate responses to vendor inquiries. Maria Britton serves as the point of contact for this notice.

Responses to this Request for Information must be submitted by April 23, 2026, at 2:00 PM EST. This deadline reflects an extension established through previous amendments to the notice. All submissions and inquiries are managed by the Department of Labor’s CAS Division 1 Procurement office.