Customer Care Prototyping - Commercial Solution Opening (Notice of Availability)
Contact and place of performance
Gabriela Hurte
Not specified
07 Nov 2025 Revised to answer industry questions. Commercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 [email protected] November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) – Defense Healthcare M...
View more(A) a proof of concept, model, or process, including a business process;
(B) reverse engineering to address obsolescence;
(C) a pilot or novel application of commercial technologies for defense purposes;
(D) agile development activity;
(E) the creation, design, development, or demonstration of operational utility; or
(F) any combination of subparagraphs (A) through (E).M
An Agreement awarded under the authority of 10 U.S.C. § 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement. Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. § 4022(f).
The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required.
See attachments for additional information relating to this CSO HT0038-25-S-C002.
The Defense Health Agency (DHA), through the Defense Healthcare Management Systems - Contracting Division (DHMS-CD), is issuing this Commercial Solution Opening (CSO) to support the Program Executive Office – Defense Healthcare Management Systems (PEO DHMS). This sources sought notice, identified under solicitation number HT0038-25-S-C002, seeks information regarding customer care prototyping activities. The agency intends to award other transaction agreements under the authority of 10 U.S.C. § 4022 to develop prototype projects that enhance the mission effectiveness of Department of Defense personnel. These projects may include proofs of concept, business process modeling, reverse engineering for obsolescence, pilot applications of commercial technologies, agile development, or demonstrations of operational utility.
The requirement is classified under NAICS 541512 for Computer Systems Design Services and PSC DD01 for IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, Project/PM (Labor). Because these agreements fall under 10 U.S.C. § 4022, they are not subject to the Competition in Contracting Act, the Federal Acquisition Regulation (FAR), or the Defense Federal Acquisition Regulation Supplement (DFARS). Any successful prototype project may potentially transition to a follow-on production agreement or contract.
Responses for this notice are due by November 4, 2026. The primary point of contact for this effort is Gabriela Hurte. Supporting documentation includes two attachments: a Microsoft Word document containing the Notice of Availability for Customer Care and a Microsoft Excel file containing answers to industry questions posted on November 7, 2025. No specific set-aside was identified in the notice metadata.
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