Press Ganey has established itself as a leading technology company transforming human experience (HX) across healthcare and consumer sectors [3]. In 2022, the company significantly expanded its capabilities through the strategic acquisition of Forsta, a global leader in market research, customer experience, and employee experience technology [5].
Under the guidance of an experienced leadership team, Press Ganey delivers comprehensive solutions across multiple domains:
- David Shapiro - GM and SVP, Member Experience [2]
- Bonnie Thompson - Vice President, Strategic Consulting [2]
- Mark Logsdon - Director, Data Science [2]
- Kyle Ferguson - CEO of Forsta (post-acquisition) [8]
- Healthcare experience management
- Patient and member experience
- Employee experience solutions
- Market research technology
- Customer experience platforms
- Data analytics and insights
Press Ganey maintains a robust client portfolio including premier healthcare institutions and insurance providers [7]:
- Major Healthcare Systems: Cleveland Clinic, Cedars Sinai, UCLA Health
- Insurance Providers: Aetna, Cigna, United Healthcare
- Regional Health Networks: Baycare, Northwell Health
- Operational presence in the DACH region (Germany, Austria, Switzerland) [3]
- Corporate activities centered in London and Boston [8]
- Extensive coverage across the North American healthcare market [6]
- NCQA-certified Survey Vendor status [4]
- CMS-Approved Medicare CAHPS Survey Vendor certification [4]
- 2023 HX Achievement Award for Serious Safety Event Rate Reduction [1]
- 2023 HX Guardian of Excellence Awards [1]
- 2023 HX Pinnacle Excellence Awards [1]
- NarrativeDx named winner in 2022 Artificial Intelligence Excellence Awards [4]
Recent strategic developments highlight Press Ganey's continued growth and innovation, particularly through its expansion into the DACH region technology market [7] and the integration of AI capabilities via the NarrativeDx platform [9].