Pacific Consulting Group (PCG) is a Silicon Valley-based customer insights and research firm with over forty years of experience delivering strategic consulting services [2]. Operating as an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) [1], PCG specializes in customer experience transformation, market research, and program evaluation across technology, healthcare, utilities, financial services, and government sectors [4].
- Dave Seaton - Senior Consultant, former VP of Customer Experience at FinStrive
- Partnership with Verasight for advanced quantitative research
- Strategic alliance with Davis & Company (MDAC), a minority-owned research firm [1]
- Named IRS Small Business Partner of the Year (2006)
- Pioneered curbside check-in for American Airlines
- Helped California Water achieve JD Power's highest customer satisfaction award (2017) [4]
- Customer experience transformation and service optimization
- Social science research and program evaluation
- Advanced analytics and data modeling
- Multi-channel customer support solutions [3]
- GSA Professional Services Schedule GS-00F-318GA
- IRS Customer Satisfaction MA-BPA TIRNO-10-Z-00010 (Prime)
- CMS XRAD HHSM-500-2006-00010I [2]
- Internal Revenue Service
- Centers for Medicare & Medicaid Services
- Department of Veterans Affairs
- Social Security Administration
- Department of Commerce
- U.S. Navy
- Food and Drug Administration [3]
- Agile performance improvement methodologies
- Customer experience alignment and process optimization
- Digital service design and implementation
- Predictive analytics and impact forecasting [2]
Notable client engagements demonstrate PCG's diverse expertise:
- U.S. Social Security Administration: Led major operational and customer service initiatives [1]
- Veterans Health Administration: Evaluated healthcare model adoption scenarios
- Department of Commerce: Conducted segmentation analysis for small business services [4]
- California Water Service: Developed channel-service mix models [6]
- Pacific Gas & Electric: Supported energy efficiency initiatives
- Think Finance: Mapped customer verification processes [3]