Health Services Advisory Group (HSAG) operates as a leading healthcare quality improvement and consulting organization dedicated to enhancing healthcare delivery and outcomes [1]. The organization maintains a comprehensive operational structure guided by an experienced executive leadership team:
- Mary Ellen Dalton, PhD, MBA, RN - President & Chief Executive Officer [5]
- Rick Potter, CPA, MBA - Executive Vice President & Chief Operating Officer [9]
- Joellen Tenison, CPA, MBA - Executive Vice President of Corporate Affairs, CFO & Board Secretary/Treasurer
- Tim Laios, MBA, MPH - Executive Vice President & Chief Data Officer
- J. Zachary Henshaw, MHA, MPH, MLIS - Executive Vice President & Chief Strategy Officer
HSAG's service portfolio encompasses comprehensive healthcare quality improvement initiatives, supported by advanced data analytics and professional expertise. Core service areas include:
- Medicare Quality Improvement (QIO) programs
- Healthcare Policy and Quality Measurement
- Data Science and Advanced Analytics [7]
- Medicaid External Quality Review
- ESRD Networks Services
- Healthcare Surveys and Audits
The organization maintains a significant federal healthcare presence through its relationship with the Centers for Medicare & Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC) [4]. As a Quality Innovation Network-Quality Improvement Organization (QIN-QIO) contractor in Arizona and California, HSAG serves approximately 12% of the Medicare population nationwide [2].
HSAG's commitment to healthcare improvement is demonstrated through several notable programs and achievements:
- Federal Analytics and Surveys Department supporting CMS Quality Strategy implementation
- Comprehensive quality assurance programs including:
- CMS Risk Adjustment Data Validation
- NCQA Wellness and Health Promotion Accreditation
- Medicare Star Ratings Improvement
- EHR/EMR Data Validation [3]
The organization actively promotes diversity in business partnerships, seeking relationships with qualified small businesses across various categories:
- HUBZone certified businesses
- Service-Disabled Veteran-Owned Small Businesses (SDVOSB)
- Veteran-Owned Small Businesses (VOSB)
- Woman-Owned Small Businesses (WOSB)
- Other small and minority-owned businesses [1]
HSAG's research and development initiatives have yielded significant contributions to healthcare quality improvement, including:
- Publication of a validation study on hypoglycemia diagnosis codes with the CDC (March 2022) [1]
- Preparation of the 2021 National Impact Assessment of CMS Quality Measures Report [2]
- Critical research on excess ESRD deaths during the COVID-19 pandemic [3]
Recent recognition and strategic developments highlight HSAG's industry leadership:
- Selection as Hospital Quality Improvement Contractor (HQIC) by CMS (2020) [4]
- Partnership with Johns Hopkins Medicine and American Medical Association [8]
- Development of "Promising Practices" tool for reducing cardiovascular disparities [9]
For partnership opportunities, interested businesses must maintain active System for Award Management (SAM) registration and complete HSAG's small business opportunity form [2].