THE SAIC TEAM APPROACH TO CONTINUOUS IMPROVEMENT, TAKING CARE OF PEOPLE, AND OUR COMMITMENT TO THIS CUSTOMER APPLIES A BUSINESS PROCESS MANAGEMENT (BPM) METHODOLOGY WITHIN AN INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) IT SERVICE MANAGEMENT (ITSM) LIFECYCLE FRAMEWORK TO NASA WEB SERVICES SUPPORT AND DELIVERY. THIS APPROACH ENABLES OUR TEAM TO WORK IN TANDEM WITH THE NASA WEB SERVICES OFFICE AND OTHER NASA STAKEHOLDERS TO SUPPORT THE PRODUCTION ENVIRONMENT AND CONTINUALLY ALIGN AND RE-ALIGN NASA WEB SERVICES CAPABILITIES AND RESOURCES TO SUPPORT CURRENT AND EMERGING BUSINESS AND MISSION NEEDS OF NASA WEB SERVICES CUSTOMERS. WE WILL DELIVER MEASURED, INCREMENTAL IMPROVEMENTS THROUGHOUT THE CONTRACT PERIOD OF PERFORMANCE BY APPLYING OUR BLENDED, BEST PRACTICE APPROACH FOR ASSESSING EXISTING DEVELOPMENT, STAGING AND PRODUCTION ENVIRONMENTS AND INTRODUCING NECESSARY CHANGES IN A CONTROLLED MANNER TO INCREASE NASA WEB SERVICES EFFICIENCY, EXPAND NASA STAKEHOLDER PRODUCTIVITY AND AUTOMATE PROCESS ACTIVITIES TO IMPROVE THE RELIABILITY OF OUTPUTS WHILE ENHANCING THE CUSTOMER EXPERIENCE. OUR COMMITMENT TO NASA ENSURES WE APPLY THE FULL BREADTH OF CAPABILITIES AND RESOURCES AVAILABLE TO US AND OUR TEAMMATES TO MAXIMIZE NASA'S RETURN ON INVESTMENT (ROI).